Windows Can’t Communicate with the Device or Resource (Primary DNS Server)

The error “Windows Can’t Communicate with the Device or Resource (Primary DNS Server)” occurs when your computer is unable to connect to the primary DNS server set by your internet service provider. This error message pops up in the Network Diagnostics which is run when you are unable to connect to the internet.

This error message can be caused by a number of reasons such as your IPv4 or IPv6 settings not configured properly, you running a proxy server, a conflict with the network settings, or when the DNS server you are trying to access is temporarily unavailable. We will go through all the workarounds present by starting with the simplest one and working our way to more complex solutions.

Note: Try disabling proxy servers before you start with the solutions listed here. Also if you are using restricted internet in any institution (college, university etc.), it is best to follow the guidelines given by them as they have their own internet settings as compared to unrestricted internet we use in our homes.

  1. What I’ve done

ipconfig /flushdns
ipconfig /registerdns
netsh winsock reset
netsh int ip reset
ipconfig /renew

No result!

2. Call friend

Solution:

Scroll down:

  1. Click on “Use the following DNS server addresses:” so the dialogue boxes below become editable. Now set the values as following:

Preferred DNS server: 8.8.8.8

Alternate DNS server: 8.8.4.4

  1. Press OK to save changes and exit. Now restart your computer and see if this solved your problem.

Note: You can also use this method to set other DNS servers as provided by your Internet Service Provider (ISP). Ask them to give you a list of DNS servers which implemented on the network try inputting them accordingly. Furthermore, if none of the solutions work, it is possible that there is problem with the network you are using. Contact your Network Administrator or ISP. If you are facing this issue periodically, it’s highly possible that something is wrong with your router. You can try to replace it or let your ISP know about the whole situation.

Horayyyyyyyy …. it works!

Thanks BL and Kevin

Author: admin

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